Your cart is empty

Returns Policy

You can cancel your order (or any part of it) for any reason before delivery or within seven days from receipt of delivery. Email us at enquiries@cwynnejones.com or call us on 01978 790279 if you have not received the goods yet or if you are in possession of the goods and are running close to the end of the seven days or simply send us the goods stating reason for return.

Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be fully refunded.

We will refund the sales price and the initial postage and packing charges within 30 days of receiving the goods back from you. We do not charge a re-stocking fee.

You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we will collect the goods and deduct the carrier charge of this return from your refund.

If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund. If you struggle to return large or heavy items, please contact us on 01978 790279 and we will arrange collection of the goods. We will deduct the cost of this collection from your refund.

Any returns within the UK should be sent, together with your original order details, to:

C. Wynne Jones
Ty Brith,
Pentrecelyn,
Ruthin,
Denbighshire
LL15 2SR
United Kingdom